HOLLOWELL, Jane, Zuzana ROWLAND, Tomáš KLIEŠTIK, Jana KLIEŠTIKOVA and Victor DENGOV. Customer loyalty in the sharing economy platforms: How digital personal reputation and feedback systems facilitate interaction and trust between strangers. Journal of Self-Governance and Management Economics, New York City, USA: Addleton Academic Publishers, 2019, vol. 7, No 1, p. 13-18. ISSN 2329-4175.
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Basic information
Original name Customer loyalty in the sharing economy platforms: How digital personal reputation and feedback systems facilitate interaction and trust between strangers
Name in Czech Loajalita zákazníků v platformách ve sdílené ekonomice: Jak digitální osobní pověst a systémy zpětné vazby usnadňují interakci a důvěru mezi cizinci
Authors HOLLOWELL, Jane (826 United Kingdom of Great Britain and Northern Ireland, guarantor), Zuzana ROWLAND (203 Czech Republic, belonging to the institution), Tomáš KLIEŠTIK (703 Slovakia), Jana KLIEŠTIKOVA (703 Slovakia) and Victor DENGOV (643 Russian Federation).
Edition Journal of Self-Governance and Management Economics, New York City, USA, Addleton Academic Publishers, 2019, 2329-4175.
Other information
Original language English
Type of outcome Article in a journal
Field of Study 50200 5.2 Economics and Business
Country of publisher United States of America
Confidentiality degree is not subject to a state or trade secret
RIV identification code RIV/75081431:_____/19:00001491
Organization unit Institute of Technology and Business in České Budějovice
Keywords (in Czech) loajalita zákazníků; systém zpětné vazby; osobní reputace; sdílená ekonomika
Keywords in English customer loyalty; feedback system; personal reputation; sharing economy
Tags FIP_1, RIV19, SCOPUS
Changed by Changed by: Mgr. Blanka Mikšíková, učo 22534. Changed: 22/4/2020 14:11.
Abstract
Authors inspect the relevant literature on customer loyalty in the sharing economy platforms, providing both quantitative evidence on trends and numerous in-depth empirical examples.
Abstract (in Czech)
Autoři zkoumají příslušnou literaturu o loajalitě zákazníků v platformách sdílené ekonomiky a poskytují jak kvantitativní důkazy o trendech, tak i četné empirické příklady.
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  • a concrete person Mgr. Eva Hynešová, učo 23116
  • a concrete person prof. Ing. Tomáš Klieštik, PhD., učo 24495
  • a concrete person Ing. Zuzana Rowland, MBA, PhD., učo 6614
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