Chinese tourists’ perception of service quality in Český Krumlov (Czech Republic)

@inproceedings{34664,
   author = {Švec, Roman},
   address = {China},
   booktitle = {Innovative Economic Symposium 2016: Trade and economic relations between China and Central Europe},
   editor = {North China University Of Technology},
   keywords = {Tourism; Chinese; Tourists; preferences; perception; requirements; service quality; Czech Republic},
   howpublished = {tištěná verze "print"},
   language = {eng},
   location = {China},
   isbn = {978-7-5103-1428-5},
   pages = {40-50},
   publisher = {Neuveden},
   title = {Chinese tourists’ perception of service quality in Český Krumlov (Czech Republic)},
   year = {2016}
}

TY  - JOUR
ID  - 34664
AU  - Švec, Roman
PY  - 2016
TI  - Chinese tourists’ perception of service quality in Český Krumlov (Czech Republic)
PB  - Neuveden
CY  - China
SN  - 9787510314285
KW  - Tourism
KW  - Chinese
KW  - Tourists
KW  - preferences
KW  - perception
KW  - requirements
KW  - service quality
KW  - Czech Republic
N2  - This paper deals with perception of a range of factors which can affect the satisfaction of Chinese tourists when visiting the Czech Republic, specifically in the favourite city Český Krumlov. In recent years, Český Krumlov has become a popular destination of Asian tourists. However, this segment of Asian tourists is changing significantly: there are more tourists from China to the detriment of the number of e.g. Japanese tourists. This paper focuses on the perception of quality of chosen services provided to Chinese tourists directly in the city Český Krumlov. A method of guided interviews was used in order to understand deeper the preferences from which the perception of the studied destination, local enterprises and also residents can be concluded.
ER  - 

ŠVEC, Roman. Chinese tourists’ perception of service quality in Český Krumlov (Czech Republic). In North China University Of Technology. \textit{Innovative Economic Symposium 2016: Trade and economic relations between China and Central Europe}. China: Neuveden, 2016, s.~40-50. ISBN~978-7-5103-1428-5.