The perception of the quality of accommodation estabilishments´ porduct

@article{19401,
   author = {Švec, Roman and Navrátil, Josef and Pícha, Kamil and White, Vivian Lee},
   article_location = {České Budějovice},
   article_number = {2},
   keywords = {quality perception; tourism; accommodation; catering; service},
   language = {eng},
   issn = {1821-2506},
   journal = {Deturope - The central european journal of regional development and tourism},
   title = {The perception of the quality of accommodation estabilishments´ porduct},
   volume = {4},
   year = {2012}
}

TY  - JOUR
ID  - 19401
AU  - Švec, Roman - Navrátil, Josef - Pícha, Kamil - White, Vivian Lee
PY  - 2012
TI  - The perception of the quality of accommodation estabilishments´ porduct
JF  - Deturope - The central european journal of regional development and tourism
VL  - 4
IS  - 2
SP  - 4-21
EP  - 4-21
PB  - JČU v ČB, Ekonomická fakulta
SN  - 18212506
KW  - quality perception
KW  - tourism
KW  - accommodation
KW  - catering
KW  - service
N2  - The aim of the paper is to evaluate differences in the quality perception among particular segments of demand. Data for analysis were collected by means of the questionnaire survey among clients of accommodation establishments. The research in accommodation establishments succeeded to identify four factors of the perception of quality of services provided in those establishments, when only accommodation and catering services were taken into consideration. The most important factor of evaluation of quality of services provided in accommodation establishments emerged to be the factor “environment of the accommodation establishment”. Other important factors are hygiene of the accommodation establishment, service in the catering part of the accommodation establishment and quality of meals.
ER  - 

ŠVEC, Roman, Josef NAVRÁTIL, Kamil PÍCHA a Vivian Lee WHITE. The perception of the quality of accommodation estabilishments´ porduct. \textit{Deturope - The central european journal of regional development and tourism}. České Budějovice: JČU v ČB, Ekonomická fakulta, 2012, roč.~4, č.~2, s.~4-21. ISSN~1821-2506.