SA_N_LGS Service logistics

Institute of Technology and Business in České Budějovice
winter 2024
Extent and Intensity
2/2/0. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
doc. Ing. Vladislav Zitrický, PhD. (seminar tutor)
Guaranteed by
doc. Ing. Ondrej Stopka, PhD.
Department of Transport and Logistics – Faculty of Technology – Rector – Institute of Technology and Business in České Budějovice
Supplier department: Department of Transport and Logistics – Faculty of Technology – Rector – Institute of Technology and Business in České Budějovice
Prerequisites
OBOR ( CAP )
Basic knowledge of logistics and management is the prerequisite for enrollment of the course.v
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives supported by learning outcomes
The aim of the course is to acquaint students with the issues of logistics of services in individual fields of the business. The graduate can describe and explain various forms of offered services as significant elements in the competitiveness of the enterprise and the national economy. The graduated also knows the meaning of the terms logistics object, freight villages and intermodal terminal. The graduate is capable to evaluate the quality of provided services and effectiveness of logistics services.
Learning outcomes
The graduate of the course is able to describe and explain the different forms of offered services as important elements in the competitiveness of the national economy and enterprise. He also knows the principles of complaints handling in accordance with valid legal standards. It can judge and decide to provide customer service. The graduate is able to assess the financial aspect of the services provided, orientates himself in the field of insurance services in the context of logistics and is able to evaluate the quality and efficiency of the provided logistics services.
Syllabus
  • 1. The conception of services, specifics, characteristic, classification of services and logistics processes.
  • 2. Services in the internal market. Services of general interest.
  • 3. Postal and telecommunication services.
  • 4. Educational, cultural, health and social services.
  • 5. Logistics services and logistics services providers.
  • 6. Transport, freight forwarding services and reverse logistics.
  • 7. Storage and material handling.
  • 8. Packing and packages, assembly services, completion and special logistics services.
  • 9. Financial and insurance services in context of logistics.
  • 10. Logistics objects.
  • 11. Intermodal terminals.
  • 12. Quality of provided services. Methods of assessment of services quality.
  • 13. Effectiveness of logistics services.
Literature
    required literature
  • LAMBERT, Douglas M., James R. STOCK and Lisa M. ELLRAM. Fundamentals of Logistics. International edition editio. McGraw-Hill Publishing Co., 1998, 626 pp. ISBN 978-0-07-115752-0. info
  • CHRISTOPHER, M. Logistics and Supply Chain Management. 4th Edition. FT Press, 2011, 288 pp. Financial Times Series. ISBN 978-0-273-73112-2. info
  • PRICE, P.M. and N.J. HARRISON. Looking at Logistics: A Practical Introduction to Logistics, Customer Service, and Supply Chain Management. Access Education, 2013, 218 pp. ISBN 978-1-934231-05-0. info
    recommended literature
  • Sahay, B. S., ed. 3PL, 4PL and Reverse Logistics, Part 2. Bradford, GBR: Emerald Group Publishing Ltd, 2006. ProQuest ebrary. Web. 25 May 2015.
  • STOPKA, Ondrej. APPLICATION OF OPERATIONS RESEARCH METHODS IN CITY LOGISTICS. první. Kielce, Poland: Wydawnictwo Politechniki Świętokrzyskiej, Kielce, Poland, 2020, 203 pp. ISBN 978-83-65719-85-0. info
  • VAŠTÍKOVÁ, Miroslava. Marketing služeb : efektivně a moderně. 2., aktualiz. a rozš. vyd. Praha: Grada Publishing, a.s., 2014, 268 pp. ISBN 978-80-247-5037-8. info
  • GHIANI, G. et al. Introduction to Logistics Systems Management. 2nd. Wiley, 2013, 478 pp. ISBN 978-1-119-94338-9. info
  • ŠIROKÝ, J. a kol. Transport technology and control. Brno: Tribun EU, 2012, 237 pp. ISBN 978-80-263-0268-1. info
  • HALÁSEK, Dušan and David LENERT. Ekonomika veřejného sektoru (Economics of the Public Sector). 1st ed. Ostrava: Ostrava: VŠB - Technická univerzita Ostrava, 2008, 230 pp. ISBN 978-80-248-1854-2. info
  • VAŠTÍKOVÁ, M. Marketing služeb – efektivně a moderně. Praha: Grada, 2008. ISBN 978-80-247-2721-9. info
  • BLECKER, T., W. KERSTEN and C. HERSTATT. Key Factors for Successful Logistics: Services, Transportation Concepts, IT and Management Tools. Erich Schmidt Verlag GmbH & Co KG, 2007, 308 pp. svazek 5. ISBN 978-3-503-10600-4. info
  • LAMBERT, Douglas M, James R STOCK and Lisa M ELLRAM. Logistika. In Praxe manažera. Vyd. 2. Brno: CP Books, 2005, 589 s. Praxe manažera. ISBN 80-251-0504-0. info
  • LAMBERT, Douglas M. Supply Chain Management: Processes, Partnerships, Performance. 2nd edition. Supply Chain Management Institute, 2005, 344 pp. ISBN 978-0-9759949-1-7. info
  • SOUTHERN, R. Neil. Transportation and Logistics Basics. ilustrované vydání. Northwestern University: Continental Traffic Publishing Company, 1997, 375 pp. A Handbook for Transportation and Logistics Professionals and Students. ISBN 978-0-9655014-0-8. info
Forms of Teaching
Lecture
Seminar
Consultation
Teaching Methods
Frontal Teaching
Group Teaching - Cooperation
Project Teaching
Brainstorming
Critical Thinking
Individual Work– Individual or Individualized Activity
Teaching Supported by Multimedia Technologies
E-learning
Student Workload
ActivitiesNumber of Hours of Study Workload
Daily StudyCombined Study
Elaboration of the individual project (in Czech)26 
Preparation for presentation of the individual project16 
Preparation for Lectures6 
Preparation for Seminars, Exercises, Tutorial10 
Preparation for the Final Test20 
Attendance on Lectures26 
Attendance on Seminars/Exercises/Tutorial/Excursion26 
Total:1300
Assessment Methods and Assesment Rate
Exam – written 70 %
Presentation 10 %
Project – individual 10 %
Comprehensive assessment of the students activities 10 %
Exam conditions
Grading of the course: Delivery and presentation of the individual project + a comprehensive assessment of the student´s activity: maximum 30% (0-30 points), Final Test: maximum 70% (0-70 points). Successful graduates of the course have to get totally at least 70 points: A 100 – 90, B 89,99 – 84, C 83,99 – 77, D 76,99 – 73, E 72,99 – 70, FX 69,99 – 30, F 29,99 - 0.
Language of instruction
English
Teacher's information
https://is.vstecb.cz/auth/el/vste/projektclill/L_LSR/index.qwarp
Teaching will take place in a full-time form. Students will receive all information personally and by email from the subject teacher. Attendance in lessons is defined in a separate internal standard of ITB (Evidence of attendance of students at ITB). It is compulsory, except of the lectures, for full-time students to attend 70 % lesson of the subjet in a semester.
The course is also listed under the following terms winter 2017, winter 2020, winter 2023.
  • Enrolment Statistics (winter 2024, recent)
  • Permalink: https://is.vstecb.cz/course/vste/winter2024/SA_N_LGS