THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES
IN THE CZECH ENTERPRISES IS UNDERESTIMATED

D 2022

THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED

CHYTILOVÁ, Ekaterina, Adam PAWLICZEK, Pavel KOLOŠ and Štefan KOLUMBER

Basic information

Original name

THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED

Authors

CHYTILOVÁ, Ekaterina (203 Czech Republic, belonging to the institution), Adam PAWLICZEK (203 Czech Republic, guarantor), Pavel KOLOŠ (203 Czech Republic) and Štefan KOLUMBER (203 Czech Republic)

Edition

10th. Ostrava, Proceedings of the 10th Carpathial Logistics Congress (CLC 2022), p. 13-19, 312 pp. 2022

Publisher

TANGER Ltd.

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

50204 Business and management

Country of publisher

Czech Republic

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

RIV identification code

RIV/75081431:_____/22:00002553

Organization unit

Institute of Technology and Business in České Budějovice

ISBN

978-80-88365-08-2

Keywords (in Czech)

Outsourcing; logistické služby; kvalita; dodavatelsko-odběratelský vztah

Keywords in English

Outsourcing; logistics services; quality; supplier-customer relationship

Abstract

V originále

Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.

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Citovat

CHYTILOVÁ, Ekaterina, Adam PAWLICZEK, Pavel KOLOŠ and Štefan KOLUMBER. THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED. Online. In Proceedings of the 10th Carpathial Logistics Congress (CLC 2022). 10th. Ostrava: TANGER Ltd., 2022, p. 13-19, 312 pp. ISBN 978-80-88365-08-2.

@inproceedings{68081,
   author = {Chytilová, Ekaterina and Pawliczek, Adam and Kološ, Pavel and Kolumber, Štefan},
   address = {Ostrava},
   booktitle = {Proceedings of the 10th Carpathial Logistics Congress (CLC 2022)},
   edition = {10th},
   keywords = {Outsourcing; logistics services; quality; supplier-customer relationship},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Ostrava},
   isbn = {978-80-88365-08-2},
   pages = {13-19},
   publisher = {TANGER Ltd.},
   title = {THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED},
   year = {2022}
}

TY  - CONF
ID  - 68081
AU  - Chytilová, Ekaterina - Pawliczek, Adam - Kološ, Pavel - Kolumber, Štefan
PY  - 2022
TI  - THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED
PB  - TANGER Ltd.
CY  - Ostrava
SN  - 9788088365082
KW  - Outsourcing
KW  - logistics services
KW  - quality
KW  - supplier-customer relationship
N2  - Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.
ER  -

CHYTILOVÁ, Ekaterina, Adam PAWLICZEK, Pavel KOLOŠ and Štefan KOLUMBER. THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED. Online. In \textit{Proceedings of the 10th Carpathial Logistics Congress (CLC 2022)}. 10th. Ostrava: TANGER Ltd., 2022, p.~13-19, 312 pp. ISBN~978-80-88365-08-2.

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