Measuring the quality impacts on the performance in transport company

@article{29661,
   author = {Šimková, Ivana and Konečný, Vladimír and Liščák, Štefan and Stopka, Ondrej},
   article_location = {Katowice (Polsko)},
   article_number = {3},
   keywords = {EN ISO 9001; quality management systems; transport company; quality; performance},
   language = {eng},
   issn = {1896-0596},
   journal = {Transport Problems},
   title = {Measuring the quality impacts on the performance in transport company},
   volume = {vol. 10},
   year = {2015}
}

TY  - JOUR
ID  - 29661
AU  - Šimková, Ivana - Konečný, Vladimír - Liščák, Štefan - Stopka, Ondrej
PY  - 2015
TI  - Measuring the quality impacts on the performance in transport company
JF  - Transport Problems
VL  - vol. 10
IS  - 3
SP  - 113-124
EP  - 113-124
PB  - Silesian University of Technology
SN  - 18960596
KW  - EN ISO 9001
KW  - quality management systems
KW  - transport company
KW  - quality
KW  - performance
N2  - The paper deals with the problem of service quality, quantification of the level of quality and evaluation of service quality in freight road transport companies. The impact of the transport service quality on the performance of road freight transport is necessary to quantify a level of service quality but also define and objectively evaluate the performance of road freight transport with the help of an appropriate set of performance indicators and methods. For examining relation and quantification of the transport service quality impact in road freight transport it is necessary to apply the appropriate method. This paper includes practical application of particular method, as well.
ER  - 

ŠIMKOVÁ, Ivana, Vladimír KONEČNÝ, Štefan LIŠČÁK a Ondrej STOPKA. Measuring the quality impacts on the performance in transport company. \textit{Transport Problems}. Katowice (Polsko): Silesian University of Technology, vol. 10, č.~3, s.~113-124. ISSN~1896-0596. 2015.