BSA_RKL Quality Management

Institute of Technology and Business in České Budějovice
winter 2024
Extent and Intensity
2/2/0. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ekaterina Chytilová, Ph.D. (seminar tutor)
Mgr. Yaroslava Kostiuk, PhD. (seminar tutor)
Ing. Radka Vaníčková, Ph.D., MBA (seminar tutor)
Guaranteed by
Ekaterina Chytilová, Ph.D.
Department of Management – Faculty of Corporate Strategy – Rector – Institute of Technology and Business in České Budějovice
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives supported by learning outcomes
To deepen the professional knowledge of students in the issue of quality system management and control of business processes. At the seminars, students learn classic and modern methods and procedures of quality management using practical examples. Completing the course deepens students' interdisciplinary knowledge, on the basis of which they can analyze, evaluate, propose and apply appropriate solutions and measures that will lead to the improvement of the quality management system.
Learning outcomes
After successful completion of the course, the student:
1. understands the theory and principles of creating a corporate quality system,
2. knows how to analyze business processes in terms of their quality parameters,
3. learns the basic standards applicable in the field of quality in both production and services,
4. knows the quality deviations, signaling disturbances in quality processes in the company,
5. understands the control mechanisms in the field of quality and can propose corrective measures.
Syllabus
  • Lectures:
  • 1. Introduction to quality issues, definition of basic terms and concepts of quality management.
  • 2. Basic principles of modern quality management.
  • 3. ISO 9000 series standards, basic requirements of ČSN EN 9001 and 9004, purpose and use of standards in practice. Product liability and national quality policy.
  • 5. Integrated quality management system.
  • 6. Human factors in quality management.
  • 7. Pre-manufacturing stage of quality management, quality planning, quality planning methods.
  • 8. Ensuring quality purchasing, supplier-customer relationships.
  • 9. Quality in the production process - verification of conformity of the final product in production, quality controls, maintenance and handling of materials, management of non-conforming products, preventive and corrective measures.
  • 10. After-sales stage of quality management, quality assurance to customers.
  • 11. Quality economics.
  • 12. Quality management system improvement.
  • 13. Quality management system review, types of audits, self-assessment and system review.
  • Seminars:
  • 1. Basic concepts of statistics in quality management.
  • 2. Basic tools of quality control - control charts, histogram, Pareto diagram.
  • 3. Ishikawa diagram, flow chart, point diagram.
  • 4. Statistical Process Control (SPC method).
  • 5. Quality planning methods, quality house.
  • 6. Risk analysis - FMEA method.
  • 7. EFQM and CAF models.
  • 8. Analysis of measurement system.
  • 9. Seven new quality management tools, affinity diagram.
  • 10. Interrelationship diagram.
  • 11. System diagram, matrix diagram.
  • 12. PDPC diagram.
  • 13. Process capability analysis.
Literature
    required literature
  • NENADÁL, J. a D. VYKYDAL, 2012. Systémy managementu jakosti I. Ostrava: Vysoká škola báňská - Technická univerzita Ostrava. ISBN 9788024825861.
  • ROSS, J., 2017. Total Quality Management, Text, Cases, and Readings, 3rd edit. New York: Routledge. ISBN 9780203735466.
  • NENADÁL, J., 2008. Moderní management jakosti: principy, postupy, metody. Praha: Management Press. ISBN 9788072611867.
  • PYZDEK, T. and P. KELLER, 2013. The handbook for quality management: a complete guide to operational excellence. 2nd edit. New York: McGraw-Hill. ISBN 9780071799249.
    recommended literature
  • MAREK, L., 2015. Statistika v příkladech. 2. vyd. Praha: Kamil Mařík - Professional Publishing. ISBN 9788074311536.
  • THILAGAVATHI, G and T. KARTHIK. 2015. Process Control and Yarn Quality in Spinning. New York: WPI Publishing. ISBN 9780429083877.
  • BESTERFIELD, D. H. et al., 2002. Total Quality Management. 3rd ed. [s. l.]: Prentice Hall. ISBN 978-0130993069.
Forms of Teaching
Lecture
Seminar
Teaching Methods
Frontal Teaching
Group Teaching - Cooperation
Brainstorming
Critical Thinking
Individual Work– Individual or Individualized Activity
Student Workload
ActivitiesNumber of Hours of Study Workload
Daily StudyCombined Study
Preparation for the Mid-term Test2032
Preparation for Lectures10 
Preparation for Seminars, Exercises, Tutorial2246
Preparation for the Final Test2636
Attendance on Lectures26 
Attendance on Seminars/Exercises/Tutorial/Excursion2616
Total:130130
Assessment Methods and Assesment Rate
Test – mid-term 10 %
Test – final 70 %
activity at seminars 20 %
Exam conditions
For successful completion of the course it is necessary to achieve a minimum of 70% in the interim and final assessment under the conditions set out below. 30 points can be obtained in the intermediate assessment, i.e. 30%. A total of 70 points, i.e. 70 %, may be obtained in the final assessment. The overall classification of the course, i.e. points for the final assessment (70 - 0) + points from the interim assessment (30 - 0): A 100 - 90, B 89.99 - 84, C 83.99 - 77, D 76.99 - 73, E 72.99 - 70, FX 69.99 - 30, F 29.99 - 0. A full-time student is required to meet the mandatory 70% attendance in contact classes, i.e. everything except lectures.
Language of instruction
Czech
Teacher's information
Attendance in all forms of teaching is regulated by a separate internal standard of VŠTE (Recording of student attendance at VŠTE). For full-time students, 70% attendance is compulsory at seminars. Students with an Individual Study Plan (ISP) will only take a 100-point final test in the Quality Management course in the examination period. Students are required to contact the Quality Management instructor (email: chytilova@mail.vstecb.cz) immediately after the approval of their Individual Study Plan (ISP). If the student fails to do so, their ISP will not be considered. Combined learning takes place in the form of teaching blocks where students are in direct contact with the lecturer. Students are in direct contact with the teacher not only in the block teaching but also in the tutorial sessions. Communication with the student is supplemented by electronic communication via e-mail and the school's information system.
The course is also listed under the following terms winter 2023.
  • Enrolment Statistics (winter 2024, recent)
  • Permalink: https://is.vstecb.cz/course/vste/winter2024/BSA_RKL