VŠTE:N_LGS Log. serv. - Course Information

N_LGS Logistics services

Extent and Intensity

2/2/0. 5 credit(s). Type of Completion: zk (examination).

Teacher(s)

doc. Ing. Ondrej Stopka, PhD. (seminar tutor)

Guaranteed by

doc. Ing. Rudolf Kampf, Ph.D., MBA
Department of Transport and Logistics – Faculty of Technology – Rector – Institute of Technology and Business in České Budějovice
Supplier department: Department of Transport and Logistics – Faculty of Technology – Rector – Institute of Technology and Business in České Budějovice

Timetable of Seminar Groups

N_LGS/L6: Sun 18. 10. 11:25–12:55 E4, 13:05–14:35 E4, Sat 14. 11. 11:25–12:55 E5, 13:05–14:35 E5, Sun 20. 12. 11:25–12:55 E4, 13:05–14:35 E4, O. Stopka
N_LGS/P01: Wed 7. 10. 11:25–12:55 B2, 13:05–14:35 B2, 14:50–16:20 B2, Wed 14. 10. 11:25–12:55 B2, 13:05–14:35 B2, 14:50–16:20 B2, Wed 21. 10. 11:25–12:55 B2, 13:05–14:35 B2, 14:50–16:20 B2, Wed 28. 10. 11:25–12:55 B2, 13:05–14:35 B2, Wed 4. 11. 11:25–12:55 B2, 13:05–14:35 B2
N_LGS/S01: Thu 8. 10. 14:50–16:20 D617, 16:30–18:00 D617, 18:00–19:40 D617, Thu 15. 10. 14:50–16:20 D617, 16:30–18:00 D617, 18:00–19:40 D617, Thu 22. 10. 14:50–16:20 D617, 16:30–18:00 D617, 18:00–19:40 D617, Thu 29. 10. 14:50–16:20 D617, 16:30–18:00 D617, Thu 5. 11. 14:50–16:20 D617, 16:30–18:00 D617

Prerequisites

Basic knowledge of logistics and management is the prerequisite for enrollment of the course.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives supported by learning outcomes

The aim of the course is to acquaint students with the issues of logistics of services in individual fields of the business. The graduate can describe and explain various forms of offered services as significant elements in the competitiveness of the enterprise and the national economy. The graduated also knows the meaning of the terms logistics object, freight villages and intermodal terminal. The graduate is capable to evaluate the quality of provided services and effectiveness of logistics services.

Learning outcomes

The graduate of the course is able to describe and explain the different forms of offered services as important elements in the competitiveness of the national economy and enterprise. He also knows the principles of complaints handling in accordance with valid legal standards. It can judge and decide to provide customer service. The graduate is able to assess the financial aspect of the services provided, orientates himself in the field of insurance services in the context of logistics and is able to evaluate the quality and efficiency of the provided logistics services.

Syllabus

• 1. The conception of services, specifics, characteristic, classification of services and logistics processes.
• 2. Services in the internal market. Services of general interest.
• 3. Postal and telecommunication services.
• 4. Educational, cultural, health and social services.
• 5. Logistics services and logistics services providers.
• 6. Transport, freight forwarding services and reverse logistics.
• 7. Storage and material handling.
• 8. Packing and packages, assembly services, completion and special logistics services.
• 9. Financial and insurance services in context of logistics.
• 10. Logistics objects.
• 11. Intermodal terminals.
• 12. Quality of provided services. Methods of assessment of services quality.
• 13. Effectiveness of logistics services.

Literature

required literature
• VAŠTÍKOVÁ, M. Marketing služeb – efektivně a moderně. Praha: Grada, 2008. ISBN 978-80-247-2721-9. info
• VAŠTÍKOVÁ, Miroslava. Marketing služeb : efektivně a moderně. 2., aktualiz. a rozš. vyd. Praha: Grada Publishing, a.s., 2014, 268 pp. ISBN 978-80-247-5037-8. info

recommended literature
• HALÁSEK, Dušan and David LENERT. Ekonomika veřejného sektoru (Economics of the Public Sector). 1st ed. Ostrava: Ostrava: VŠB - Technická univerzita Ostrava, 2008, 230 pp. ISBN 978-80-248-1854-2. info
• Sahay, B. S., ed. 3PL, 4PL and Reverse Logistics, Part 2. Bradford, GBR: Emerald Group Publishing Ltd, 2006. ProQuest ebrary. Web. 25 May 2015.
• GHIANI, G. et al. Introduction to Logistics Systems Management. 2nd. Wiley, 2013, 478 pp. ISBN 978-1-119-94338-9. info
• PRICE, P.M. and N.J. HARRISON. Looking at Logistics: A Practical Introduction to Logistics, Customer Service, and Supply Chain Management. Access Education, 2013, 218 pp. ISBN 978-1-934231-05-0. info
• ŠIROKÝ, J. a kol. Transport technology and control. Brno: Tribun EU, 2012, 237 pp. ISBN 978-80-263-0268-1. info
• CHRISTOPHER, M. Logistics and Supply Chain Management. 4th Edition. FT Press, 2011, 288 pp. Financial Times Series. ISBN 978-0-273-73112-2. info
• BLECKER, T., W. KERSTEN and C. HERSTATT. Key Factors for Successful Logistics: Services, Transportation Concepts, IT and Management Tools. Erich Schmidt Verlag GmbH & Co KG, 2007, 308 pp. svazek 5. ISBN 978-3-503-10600-4. info
• LAMBERT, Douglas M, James R STOCK and Lisa M ELLRAM. Logistika. In Praxe manažera. Vyd. 2. Brno: CP Books, 2005, 589 s. Praxe manažera. ISBN 80-251-0504-0. info
• LAMBERT, Douglas M. Supply Chain Management: Processes, Partnerships, Performance. 2nd edition. Supply Chain Management Institute, 2005, 344 pp. ISBN 978-0-9759949-1-7. info
• LAMBERT, Douglas M., James R. STOCK and Lisa M. ELLRAM. Fundamentals of Logistics. International edition editio. McGraw-Hill Publishing Co., 1998, 626 pp. ISBN 978-0-07-115752-0. info
• SOUTHERN, R. Neil. Transportation and Logistics Basics. ilustrované vydání. Northwestern University: Continental Traffic Publishing Company, 1997, 375 pp. A Handbook for Transportation and Logistics Professionals and Students. ISBN 978-0-9655014-0-8. info

Forms of Teaching

Lecture
Seminar
Consultation

Teaching Methods

Frontal Teaching
Group Teaching - Cooperation
Brainstorming
Critical Thinking
Individual Work– Individual or Individualized Activity
Teaching Supported by Multimedia Technologies
E-learning

Student Workload

Activities	Number of Hours of Study Workload
	Daily Study	Combined Study
Preparation for presentation of the semester work	16	16
Preparation for Lectures	16
Preparation for Seminars, Exercises, Tutorial	26	68
Preparation for the Final Test	20	20
Attendance on Lectures	26
Attendance on Seminars/Exercises/Tutorial/Excursion	26	26
Total:	130	130

Assessment Methods and Assesment Rate

Exam – written 70 %
Presentation 10 %
Seminary Work 10 %
Comprehensive assessment of the students activities 10 %

Exam conditions

Grading of the course: Delivery and presentation of the semester work + a comprehensive assessment of the student´s activity: maximum 30% (0-30 points), Final Test: maximum 70% (0-70 points). Successful graduates of the course have to get totally at least 70 points: A 100 – 90, B 89,99 – 84, C 83,99 – 77, D 76,99 – 73, E 72,99 – 70, FX 69,99 – 30, F 29,99 - 0.

Language of instruction

Czech

Teacher's information

https://is.vstecb.cz/auth/el/5610/zima2015/N_LGS/index.qwarp
Attendance in lessons is defined in a separate internal standard of ITB (Evidence of attendance of students at ITB). It is compulsory, except of the lectures, for full-time students to attend 70 % lesson of the subjet in a semester.

• Enrolment Statistics (winter 2020, recent)
  
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