THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES
IN THE CZECH ENTERPRISES IS UNDERESTIMATED

D 2022

THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED

CHYTILOVÁ, Ekaterina, Adam PAWLICZEK, Pavel KOLOŠ a Štefan KOLUMBER

Základní údaje

Originální název

THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED

Autoři

CHYTILOVÁ, Ekaterina (203 Česká republika, domácí), Adam PAWLICZEK (203 Česká republika, garant), Pavel KOLOŠ (203 Česká republika) a Štefan KOLUMBER (203 Česká republika)

Vydání

10th. Ostrava, Proceedings of the 10th Carpathial Logistics Congress (CLC 2022), od s. 13-19, 312 s. 2022

Nakladatel

TANGER Ltd.

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

50204 Business and management

Stát vydavatele

Česká republika

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Kód RIV

RIV/75081431:_____/22:00002553

Organizační jednotka

Vysoká škola technická a ekonomická v Českých Budějovicích

ISBN

978-80-88365-08-2

Klíčová slova česky

Outsourcing; logistické služby; kvalita; dodavatelsko-odběratelský vztah

Klíčová slova anglicky

Outsourcing; logistics services; quality; supplier-customer relationship

Štítky

RIV23, STR_s

Změněno: 29. 5. 2023 10:49, Barbora Kroupová

Anotace

V originále

Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.

Přiložené soubory

separat_-_Chytilova__IDUPS22092_.pdf

Požádat o autorskou verzi souboru

Citovat

CHYTILOVÁ, Ekaterina, Adam PAWLICZEK, Pavel KOLOŠ a Štefan KOLUMBER. THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED. Online. In Proceedings of the 10th Carpathial Logistics Congress (CLC 2022). 10th. Ostrava: TANGER Ltd., 2022, s. 13-19, 312 s. ISBN 978-80-88365-08-2.

@inproceedings{68081,
   author = {Chytilová, Ekaterina and Pawliczek, Adam and Kološ, Pavel and Kolumber, Štefan},
   address = {Ostrava},
   booktitle = {Proceedings of the 10th Carpathial Logistics Congress (CLC 2022)},
   edition = {10th},
   keywords = {Outsourcing; logistics services; quality; supplier-customer relationship},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Ostrava},
   isbn = {978-80-88365-08-2},
   pages = {13-19},
   publisher = {TANGER Ltd.},
   title = {THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED},
   year = {2022}
}

TY  - CONF
ID  - 68081
AU  - Chytilová, Ekaterina - Pawliczek, Adam - Kološ, Pavel - Kolumber, Štefan
PY  - 2022
TI  - THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED
PB  - TANGER Ltd.
CY  - Ostrava
SN  - 9788088365082
KW  - Outsourcing
KW  - logistics services
KW  - quality
KW  - supplier-customer relationship
N2  - Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.
ER  -

CHYTILOVÁ, Ekaterina, Adam PAWLICZEK, Pavel KOLOŠ a Štefan KOLUMBER. THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED. Online. In \textit{Proceedings of the 10th Carpathial Logistics Congress (CLC 2022)}. 10th. Ostrava: TANGER Ltd., 2022, s.~13-19, 312 s. ISBN~978-80-88365-08-2.

Podrobný výpis o publikaci