2019
Customer loyalty in the sharing economy platforms: How digital personal reputation and feedback systems facilitate interaction and trust between strangers
HOLLOWELL, Jane; Zuzana ROWLAND; Tomáš KLIEŠTIK; Jana KLIEŠTIKOVA; Victor DENGOV et. al.Basic information
Original name
Customer loyalty in the sharing economy platforms: How digital personal reputation and feedback systems facilitate interaction and trust between strangers
Name in Czech
Loajalita zákazníků v platformách ve sdílené ekonomice: Jak digitální osobní pověst a systémy zpětné vazby usnadňují interakci a důvěru mezi cizinci
Authors
HOLLOWELL, Jane (826 United Kingdom of Great Britain and Northern Ireland, guarantor); Zuzana ROWLAND (203 Czech Republic, belonging to the institution); Tomáš KLIEŠTIK (703 Slovakia); Jana KLIEŠTIKOVA (703 Slovakia) and Victor DENGOV (643 Russian Federation)
Edition
Journal of Self-Governance and Management Economics, New York City, USA, Addleton Academic Publishers, 2019, 2329-4175
Other information
Language
English
Type of outcome
Article in a journal
Field of Study
50200 5.2 Economics and Business
Country of publisher
United States of America
Confidentiality degree
is not subject to a state or trade secret
RIV identification code
RIV/75081431:_____/19:00001491
Organization unit
Institute of Technology and Business in České Budějovice
EID Scopus
2-s2.0-85065586656
Keywords (in Czech)
loajalita zákazníků; systém zpětné vazby; osobní reputace; sdílená ekonomika
Keywords in English
customer loyalty; feedback system; personal reputation; sharing economy
Changed: 22/4/2020 14:11, Mgr. Blanka Mikšíková
V originále
Authors inspect the relevant literature on customer loyalty in the sharing economy platforms, providing both quantitative evidence on trends and numerous in-depth empirical examples.
In Czech
Autoři zkoumají příslušnou literaturu o loajalitě zákazníků v platformách sdílené ekonomiky a poskytují jak kvantitativní důkazy o trendech, tak i četné empirické příklady.