In the article is described the marketing research dealing with customer satisfaction quality of services by the selected transport company. Necessary data are determined using the questionnaire and then are performed the statistical analysis. Certain pre-formulated hypotheses are verified using the obtained data. It was confirmed that the greatest competitive advantage of the company is corporate image and a quality fleet. The service price adequate quality matching with the growth of the company's competitiveness increases significantly linearly. Furthermore, consumers rated all five analyzed quality factors (access to customer, responsiveness, timeliness, cost appropriate quality level and others) as well as significant. The paper has the character of a final report from marketing research.