STOPKA, Ondrej, Ivana ŠIMKOVÁ and Vladimír KONEČNÝ. The quality of service in the public transport and shipping industry. Nase More. Dubrovnik: University of Dubrovnik, 2015, vol. 62, Special Issue, p. 126-130. ISSN 0469-6255. Available from: https://dx.doi.org/10.17818/NM/2015/SI7. |
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@article{30408, author = {Stopka, Ondrej and Šimková, Ivana and Konečný, Vladimír}, article_location = {Dubrovnik}, article_number = {Special Issue}, doi = {http://dx.doi.org/10.17818/NM/2015/SI7}, keywords = {Public transport; Quality management system; Satisfaction; Service; Shipping industry}, language = {eng}, issn = {0469-6255}, journal = {Nase More}, title = {The quality of service in the public transport and shipping industry}, volume = {vol. 62}, year = {2015} }
TY - JOUR ID - 30408 AU - Stopka, Ondrej - Šimková, Ivana - Konečný, Vladimír PY - 2015 TI - The quality of service in the public transport and shipping industry JF - Nase More VL - vol. 62 IS - Special Issue SP - 126-130 EP - 126-130 PB - University of Dubrovnik SN - 04696255 KW - Public transport KW - Quality management system KW - Satisfaction KW - Service KW - Shipping industry N2 - This paper deals with the quality system in public transport and the shipping industry. The quality in transport is a significant determinant of the demand. It is an important tool for customer retention and it also has effects on the performance and economic results of the organization in the competitive environment. The increasing level of satisfaction must be one of the main objectives of each organization. The purpose of quality standards in public transport and the shipping industry implementation, as well as the example of measuring customer satisfaction in public transport, will be shown in this article. The questionnaire will be used and those results will be compared with the real value (the measurement of quality criteria in real conditions). ER -
STOPKA, Ondrej, Ivana ŠIMKOVÁ and Vladimír KONEČNÝ. The quality of service in the public transport and shipping industry. \textit{Nase More}. Dubrovnik: University of Dubrovnik, 2015, vol. 62, Special Issue, p.~126-130. ISSN~0469-6255. Available from: https://dx.doi.org/10.17818/NM/2015/SI7.
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