2015
Quality evaluation in regional passenger rail transport
GAŠPARÍK, Jozef, Ondrej STOPKA and Lubomír PEČENÝBasic information
Original name
Quality evaluation in regional passenger rail transport
Name in Czech
Hodnocení kvality regionální osobní železniční dopravy
Authors
GAŠPARÍK, Jozef (703 Slovakia, guarantor, belonging to the institution), Ondrej STOPKA (703 Slovakia, belonging to the institution) and Lubomír PEČENÝ (703 Slovakia)
Edition
Nase More, Dubrovnik, University of Dubrovnik, 2015, 0469-6255
Other information
Language
English
Type of outcome
Article in a journal
Field of Study
20104 Transport engineering
Country of publisher
Croatia
Confidentiality degree
is not subject to a state or trade secret
RIV identification code
RIV/75081431:_____/15:00000548
Organization unit
Institute of Technology and Business in České Budějovice
Keywords (in Czech)
hodnocení kvality; kvalita služeb; standardy kvality; regionální osobní železniční doprava; integrované dopravní systémy; dopravce; zákazník
Keywords in English
Carrier; Customer; Integrated transport systems; Quality evaluation; Quality standards; Regional passenger rail transport; Services quality
Changed: 19/2/2016 15:38, Mgr. Václav Karas
V originále
The article presents themethodology proposalof comprehensive evaluation of the providedservices quality inregional passenger rail transport. The proposed methodology of the quality evaluation can be used for comparing the integrated transport systems by the quality level. It can be utilized as an evaluation of the provided services in the relationship with the submitter and the supplier as well. The methodologyproposal fully accept the transport policy of the EU, specifically the White Paper 2011–The Roadmap to a Single European Transportation Area-Towards a competitive and resourceful efficient transport system, that are also included in the quality norms and transportation operational programme in Horizon 2020.