ŠIMKOVÁ, Ivana, Vladimír KONEČNÝ, Štefan LIŠČÁK and Ondrej STOPKA. Measuring the quality impacts on the performance in transport company. Transport Problems. Katowice (Polsko): Silesian University of Technology, 2015, vol. 10, No 3, p. 113-124. ISSN 1896-0596. |
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@article{29661, author = {Šimková, Ivana and Konečný, Vladimír and Liščák, Štefan and Stopka, Ondrej}, article_location = {Katowice (Polsko)}, article_number = {3}, keywords = {EN ISO 9001; quality management systems; transport company; quality; performance}, language = {eng}, issn = {1896-0596}, journal = {Transport Problems}, title = {Measuring the quality impacts on the performance in transport company}, volume = {vol. 10}, year = {2015} }
TY - JOUR ID - 29661 AU - Šimková, Ivana - Konečný, Vladimír - Liščák, Štefan - Stopka, Ondrej PY - 2015 TI - Measuring the quality impacts on the performance in transport company JF - Transport Problems VL - vol. 10 IS - 3 SP - 113-124 EP - 113-124 PB - Silesian University of Technology SN - 18960596 KW - EN ISO 9001 KW - quality management systems KW - transport company KW - quality KW - performance N2 - The paper deals with the problem of service quality, quantification of the level of quality and evaluation of service quality in freight road transport companies. The impact of the transport service quality on the performance of road freight transport is necessary to quantify a level of service quality but also define and objectively evaluate the performance of road freight transport with the help of an appropriate set of performance indicators and methods. For examining relation and quantification of the transport service quality impact in road freight transport it is necessary to apply the appropriate method. This paper includes practical application of particular method, as well. ER -
ŠIMKOVÁ, Ivana, Vladimír KONEČNÝ, Štefan LIŠČÁK and Ondrej STOPKA. Measuring the quality impacts on the performance in transport company. \textit{Transport Problems}. Katowice (Polsko): Silesian University of Technology, 2015, vol. 10, No~3, p.~113-124. ISSN~1896-0596.
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