The aim of the paper is to evaluate differences in the quality perception among particular segments of demand. Data for analysis were collected by means of the questionnaire survey among clients of accommodation establishments. The research in accommodation establishments succeeded to identify four factors of the perception of quality of services provided in those establishments, when only accommodation and catering services were taken into consideration. The most important factor of evaluation of quality of services provided in accommodation establishments emerged to be the factor “environment of the accommodation establishment”. Other important factors are hygiene of the accommodation establishment, service in the catering part of the accommodation establishment and quality of meals.