BSA_RKL Quality Management

Institute of Technology and Business in České Budějovice
summer 2025
Extent and Intensity
2/2/0. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ekaterina Chytilová, Ph.D. (seminar tutor)
Guaranteed by
Ekaterina Chytilová, Ph.D.
Department of Management – Faculty of Corporate Strategy – Rector – Institute of Technology and Business in České Budějovice
Prerequisites (in Czech)
OBOR(CAP)
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives supported by learning outcomes
To deepen the students' expertise in the issues of quality system management and control of business processes. During the seminars students will learn classical and modern methods and procedures of quality management by practical examples. The course will deepen students' interdisciplinary knowledge, on the basis of which they will be able to analyze, evaluate, propose and apply appropriate solutions and measures that will lead to the improvement of the quality management system.
Learning outcomes
Upon successful completion of the course, the student will: 1. understands the theory and principles of creating an enterprise quality system, 2. knows how to analyze business processes in terms of their quality parameters, 3. learns the basic standards applicable in the field of quality both in production and services, 4. know the quality deviations that indicate a disturbance in the quality processes of the enterprise, 5. understands quality control mechanisms and can propose corrective measures.
Syllabus
Lectures: 1. Introduction to quality issues, definition of basic terms and concepts of quality management. Basic principles of modern quality management. 2. 2. ISO 9000 series standards, basic requirements of ČSN EN 9001 and 9004, purpose and use of standards in practice. 3. ISO 14001. Environmental management systems. 4. Product liability and national quality policy. Reverse logistics and the concept of zerowaste 5. Integrated quality management system (IQMS). Environmental approach in (IQMS). 6. Human factor in quality management. 7. Pre-manufacturing stage of quality management, quality planning, quality planning methods. 8. Ensuring quality purchasing, implementation of green purchasing strategies. 9. Quality in the production process - verification of conformity of the final product in production, quality controls, maintenance and material handling, management of non-conforming products, preventive and corrective measures. Green production 10. After-sales stage of quality management, quality assurance to customers. 11. Quality economics. 12. Improvement of the quality management system. Sustainable quality management 13. Review of the quality management system, types of audits, self-assessment and review of the system. Seminars: 1. Basic concepts of statistics in quality management. 2. Basic tools of quality management - control charts, histogram, Pareto diagram. 3. Ishikawa diagram, flow chart, point diagram. 4. Statistical Process Control (SPC method). 5. Quality planning methods, quality house. Addressing customer environmental requirements 6. Risk analysis - FMEA method. Environmental risks and their evaluation 7. EFQM and CAF models. Evaluating the environmental performance of an organisation using the EFQM model 8. Analysis of the measurement system. 9. Seven new quality management tools, affinity diagram. 10. Interrelationship diagram. . System diagram, matrix diagram. 11. Life Cycle Assessment (LCA). 12. PDPC diagram. 13. Process capability analysis. Environmental process capability assessment
Literature
    required literature
  • NENADÁL J. a kol., 2018. Management kvality pro 21. století. Albatros Media a.s. ISBN 9788072615582
  • ROSS, J., 2017. Total Quality Management, Text, Cases, and Readings, 3rd edit. New York: Routledge. ISBN 978-0203735466.
  • PYZDEK, T. and P. KELLER, 2013. The handbook for quality management: a complete guide to operational excellence. 2nd edit. New York: McGraw-Hill. ISBN 978-0071799249.
  • LUDVÍK F., 2019. Efektivní řízení kvality. Albatros Media a.s. ISBN 9788090753068
    recommended literature
  • THILAGAVATHI, G and T. KARTHIK. 2015. Process Control and Yarn Quality in Spinning. New York: WPI Publishing. ISBN 978-0429083877.
  • MAREK, L., 2015. Statistika v příkladech. 2. vyd. Praha: Kamil Mařík - Professional Publishing. ISBN 978-80-7431-153-6.
  • SARTOR, M., ‎GUIDO ORZES G., 2019. Quality Management: Tools, Methods and Standards. Velká Británie: Emerald Publishing Limited. ISBN 9781787698017
Forms of Teaching
Lecture
Seminar
Teaching Methods
Frontal Teaching
Group Teaching - Cooperation
Brainstorming
Critical Thinking
Individual Work– Individual or Individualized Activity
Student Workload
ActivitiesNumber of Hours of Study Workload
Daily StudyCombined Study
Preparation for the Mid-term Test2032
Preparation for Lectures10 
Preparation for Seminars, Exercises, Tutorial2246
Preparation for the Final Test2636
Attendance on Lectures26 
Attendance on Seminars/Exercises/Tutorial/Excursion2616
Total:130130
Assessment Methods and Assesment Rate
Test – mid-term 10 %
Test – final 70 %
activity on workshops 20 %
Exam conditions
For successful completion of the course it is necessary to achieve a minimum of 70% in the interim and final assessment under the conditions set out below. 30 points can be obtained in the intermediate assessment, i.e. 30%. A total of 70 points, i.e. 70 %, may be obtained in the final assessment. The overall classification of the course, i.e. points for the final assessment (70 - 0) + points from the interim assessment (30 - 0): A 100 - 90, B 89.99 - 84, C 83.99 - 77, D 76.99 - 73, E 72.99 - 70, FX 69.99 - 30, F 29.99 - 0. A full-time student is required to meet the mandatory 70% attendance in contact classes, i.e. everything except lectures.
Language of instruction
Czech
The course is also listed under the following terms winter 2023, winter 2024.
  • Enrolment Statistics (recent)
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